FAQ
I can't make a credit card payment due to a payment errorー 決済エラーでクレジット決済ができない
I can't make a credit card payment due to a payment errorー 決済エラーでクレジット決済ができない
This is likely due to "3D Secure" (a method of identity authentication used by credit card companies).Please enter the "one-time password" sent by SMS or email, or the "identity authentication password" set by the cardholder.If you are still unable to complete the payment,please try to pay with a different card or pay with a different payment method (such as PayPal or AmazonPay)
If you would like to order 5 or more items, please contact us directly via the email address below.krise234@outlook.jp
When will my package arrive?ー荷物はいつ届きますか？ー
When will my package arrive?ー荷物はいつ届きますか？ー
The earliest delivery is the next day. For Hokkaido, Tohoku, and Kyushu, delivery will be the day after.
※Delivery may be delayed depending on traffic conditions.
We recommend shipping in advance.
※Please see below for detailed dates.
https://k-rise.stores.jp/news/67f9fb2e41d56557964d05ba
Search by tracking number here
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp
最短で翌日のお届けです。北海道・東北・九州は翌々日のお届けになります。
※交通状況により遅延する可能性があります。
前もっての発送を推奨致します。
Can I cancel?ーキャンセルはできますか？ー
Can I cancel?ーキャンセルはできますか？ー
Cancellation is possible.
Please contact us by email at the address below.
https://k-rise.stores.jp/inquiry
キャンセルは可能です。
上記メールアドレス宛にご連絡ください。
What should I do if I enter the wrong information?ー入力内容を間違えた場合はどうしたらいいですか？
What should I do if I enter the wrong information?ー入力内容を間違えた場合はどうしたらいいですか？
Please contact us by email at the address below.
https://k-rise.stores.jp/inquiry
上記メールアドレス宛にご連絡ください。
How to convert native language?ー母国語の変換方法は？ー
How to convert native language?ー母国語の変換方法は？ー
【iPhone】
1.Open Settings from the home screen
2.Tap General
3.Select Language & Region
4.Tap iPhone Language
5.Select your desired language (e.g. Japanese)
6.When the "Confirm Change" screen appears, select Use "〇〇"
【Android】
1.Open the Settings app
2.Select System → Languages & input
3.Tap Languages
4.Select Add a language, search for the language you want, and add it
5.Move the added language to the top (press and hold to change the order)
How will my luggage be transported?ーお荷物はどの様に運ばれますか？ー
How will my luggage be transported?ーお荷物はどの様に運ばれますか？ー
Each item will be delivered individually wrapped in a bag.
一つずつ袋にお入れしてお届けいたします。
Can I send it to an unmanned hotel?ー無人ホテルの場合は送れませんか？ー
Can I send it to an unmanned hotel?ー無人ホテルの場合は送れませんか？ー
Unfortunately, we cannot deliver to hotels that do not have staff at the front desk.
申し訳ございません。フロントにスタッフの方がいないホテルにはお届けすることはできません。